1. Product Availability
We strive to ensure that the products listed on our website are available and accurately described. However, in rare cases, some items may be out of stock or unavailable. If this occurs, we will inform you and offer alternatives or a full refund if applicable.
2. Payment Terms
Naoma Trips accepts payments only via Cash on Delivery (COD). When you place an order, you agree to pay the total amount at the time of delivery. Please ensure that the payment is made in full upon receipt of the product.
3. Order Confirmation
Once you place an order, you will receive an order confirmation via email or text. This confirmation will include the details of your order. If there are any issues with your order, we will notify you as soon as possible.
4. Delivery and Shipping
We offer cash on delivery for all orders. Our delivery times will vary depending on your location. While we strive to ensure timely delivery, unforeseen delays may occur. If there is any issue with the delivery, we will notify you promptly and make arrangements accordingly.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will offer a replacement or return, subject to product condition and availability.
6. Customer Responsibilities
You are responsible for providing accurate information during the checkout process, including shipping details. Any incorrect information may result in delayed or failed delivery.
7. Product Descriptions
We make every effort to ensure that the descriptions, images, and prices of products are accurate. However, there may be slight variations in color, size, or appearance due to factors like screen resolution or manufacturing variations.
8. Privacy and Security
We value your privacy and strive to protect your personal information. We do not share your personal details with third parties and only use your information to process and deliver your order.
9. Changes to Terms
Naoma Trips reserves the right to modify these terms and conditions at any time. Any changes will be updated on this page, and by continuing to use our website, you agree to abide by the new terms.
if you have any questions please reach out to us at [email protected]